We sat down with Tash, Head of Customer Experience & Community for the KK Cruise, to learn more about what makes the KK Cruise experience so special.
“I’ve been with Killing Kittens for over eight years,”, her passion evident. “I’m proud to be part of what we’ve achieved so far, and I know there’s so much further we can go to bring our female-led ethos to the world.”
For Tash, the journey with KK has been about more than just organising events, rather it’s about building a community where empowerment and transformation are at the core of everything they do.
The Strongest Foundation Of Community
When it came to planning the KK Cruise, the foundation was, without doubt, the community: the hundreds of thousands of members who have been a part of KK over the years. “I’ve seen the journey, the transformation, and the empowerment we’ve had the privilege of witnessing in people,” she explains. The cruise was designed to reflect that journey, to create a space where each guest feels seen, heard, and supported.
Here For Every Guest’s Wishes: Big Or Small
Tash’s approach to customer experience is highly personal. “I wanted to ensure that each of our guests knew they could reach out to me directly. Whether it’s guiding them through the booking process, helping them choose the perfect cabin, or talking about what they want from the cruise, I’m here for them,” she says. Her involvement doesn’t end at booking; she also works to ensure that guests can attend KK events prior to the cruise so they can understand the community they are stepping into, and get a feel for the values that Killing Kittens holds dear.
Tash will be onboard throughout the entire cruise, making sure every request is handled with care. Whether it’s an anniversary celebration, a birthday surprise, or simply making sure someone’s favourite drink is waiting for them at dinner, Tash and her team are there to make it happen. “It’s the little details that make a big difference,” she says. “We want each guest to feel truly special, and we’re working closely with the Azamara team to make sure everything is seamless.”
A Comprehensive Approach to Customer Service
For Tash, customer service is not solely about responding to requests. It’s about anticipating needs and creating moments that guests will remember long after they’ve disembarked. “From the booking process right up until we arrive back in dock at the end of this incredible voyage, I’m here to make sure the service we give is the best it can be,” she adds. “This cruise is about more than just a holiday — it’s about creating memories, building connections, and being part of something truly unique.”
With Tash at the helm of Customer Experience, guests can rest assured that every detail of their journey will be handled with the utmost care, passion, and dedication. The KK Cruise is designed to, not just meet expectations, but to exceed them, with a core focus on community, personal touches, and an unwavering commitment to making every moment special.
Ami Green has been writing for Killing Kittens for the past five years, bringing her passion for femme-first businesses, empowerment, and connection into every word. A seasoned cruiser and experienced writer, helping readers immerse themselves in the world of KK Cruise.